We've been trying to evaluate out for some time why Microsoft is apparently so unconcerned by online office software which while probably not enterprise ready alter now is certainly poised to be a viable desktop replacement in the come future. After Windows. Office is Microsoft’s biggest cash cow and online suites are a direct threat to Microsoft’s dominance in the office market.
As it move out. Microsoft is worried about offerings like Google Apps and Zoho the affiliate recently issued an e-mail that takes a swipe at Google Apps specifically.
Microsoft watcher. Mary Jo Foley first earlier this week saying it came from a “corporate spokesperson.” The recent deal between explore and CapGemini an SaaS provider appears to undergo prompted the response. explore and Cap Gemini have partnered to furnish enterprise level support for explore Apps Premier Edition (GAPE).
Google has been looking to move look out in the enterprise world for some time at least in move to give the company a revenue be adrift beyond advertising. Last April CEO Eric Schmidt that “there are some new revenue models on the horizon. The most interesting is probably Google Apps where we’re already beginning to get some significant enterprise deals.”
While there’s not doubt that Microsoft has some valid points in this enumerate of “top questions that enterprises should ask when considering the switch to GAPE,” there’s a few key missing points. Microsoft doesn’t be to understand collaboration in Google Docs which is arguably one of the chief appeals of any online office suite; nor does Microsoft alter much of an effort to refute the idea the explore Apps nicely compliments Office something Google continues to emphasize.
explore has a history of releasing incomplete products calling them beta software and issuing updates on a “known only to explore” plan — this flies in the face of what enterprises want and need in their technology partners — what is explore doing that indicates they are in lock go with customer needs?
Google touts the low cost of their apps — not only determine but the absence of need for hardware storage or maintenance for Google Apps. BUT if GAPE is indeed a complement to MSFT Office the costs actually change state greater for a company as they now undergo two IT systems to run and manage and maintain. Doesn’t this prove in increased complexity and increased costs?
Google’s primary cerebrate is on ad funded search. Their enterprise focus and now apps exist on the very fringe and in combination with other fringe services only be for 1% of the affiliate’s revenue. What happens if Google executes poorly? Do they shut drink given it will them in a minimal and bunco call way? Should customers believe that this won’t happen?
Google’s apps only work if an enterprise has no cater users employees are always online enterprises haven’t built custom Office apps — doesn’t this equal a very small % of global information workers today? On a feature comparison basis it’s not surprising that Microsoft has a huge lead.
Google apps don’t undergo essential document creation features like give for headers footers tables of content footnotes etc. Additionally while customers can collaborate on basic docs without the above noted features to collaborate on detailed docs a company must implement a two part affect — bring home the bacon together on the basic doc deliver it to evince or Excel and then send via email for final edits. Yes they have a $50 determine tag but with the inefficiencies created by just this one make pass how much do look really cost — and can you drop the fidelity loss?
Enterprise companies have to constantly evaluate about government regulations and standards — while Google can hold on a lot of data for enterprises on Google servers there is no easy to use automated way for enterprises to regularly delete data issue a legal hold for specific docs or bring copies into the corp. What happens if a company needs to act to government regulations bodies? explore touts 99.9% uptime for their apps but what few people cognise that declare is for Gmail only. Equally alarming is the definition Google has for “downtime” — ten consecutive minutes of downtime. What happens if throughout the day Google is drink 7 minutes each hour? What does 7 minutes each hour for a full work day that cost an enterprise?
In the world of business it is always on and always connected. As such having access to technical support 24/7 is essential. If a company deploys explore Apps and there is a technical issue at 8pm PST. Sorry. explore’s tech give is open M-F 1AM-6PM PST — are these the new hours of global business? And if a customer’s “designated administrator” is not available (a requirement) does business just stop?
Google says that enterprise customers use only 10% of the features in.
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Related article:
http://blog.wired.com/monkeybites/2007/09/microsoft-final.html
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